At Fresh To Go, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused, in the same condition that you received it.
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It must be in the original packaging.
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A receipt or proof of purchase is required.
Note: We do not accept returns for items marked as final sale.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at the email or phone number below.
4. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank — processing times may vary.
If you’ve done all of the above and still have not received your refund, please contact us.
5. Shipping Returns
To return your product, please contact us first for the return shipping address.
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You will be responsible for paying your own shipping costs for returning the item.
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We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
6. Contact Us
For any questions related to refunds, returns, or exchanges, please reach out to us at:
📧 Email: freshtogo99@gmail.com
📞 Phone: +1 954 870 1656