At Fresh To Go, we are committed to getting your order to you safely and efficiently. Please review our shipping policy below.
1. Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
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You will receive a notification with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
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Shipping rates are calculated at checkout based on your location, the weight of your order, and the selected shipping method.
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Estimated delivery times vary depending on the destination and shipping option chosen during checkout.
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You will see the available shipping options and costs before completing your purchase.
3. Order Tracking
Once your order is shipped, you will receive an email containing your tracking number. Use this to monitor your delivery status in real time.
4. Delays & Issues
While we strive for timely delivery, please note that delays may occasionally occur due to factors outside our control, such as weather, carrier issues, or customs (for international orders).
If your order is delayed significantly or appears lost, please contact us for assistance.
5. Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate when placing your order. Fresh To Go is not responsible for orders shipped to incorrect addresses provided at checkout. If an order is returned to us due to address issues, reshipping fees may apply.
6. International Shipping
We do offer international shipping to select countries. International customers are responsible for any customs fees, import taxes, or duties imposed by their local government.
7. Damaged or Lost Packages
If your item arrives damaged or does not arrive at all, please contact us promptly. Provide your order number and any relevant details or photos so we can help resolve the issue.
8. Contact Us
For any questions about your shipment, contact us at:
📧 Email: freshtogo99@gmail.com
📞 Phone: +1 954 870 1656